Accu-Chek Advantage - Manual (Page 20)

37 36 Chapter 6: Technical Information Accu-Chek Customer Care 1-800-858-8072
Some states do not allow limitations on how long an implied warranty will last or the exclusion of incidental or
consequential damages, so the above elimination and exclusion may not apply to you. This warranty gives you
specific legal rights, which vary from state to state.
Non-Warranty Service Policy
Roche Diagnostics’ Non-Warranty Service Policy applies to meters where the above warranty has not become
effective, has become inapplicable, or has expired. Roche Diagnostics will replace at its option meters
returned to it for a service charge (not to exceed $35). Replacement will be with the same or similar product.
Replacement meters will be warranted for a period of 90 days from shipment under a limited warranty
providing for replacement of parts and labor at no charge.
Warranty and Service Instructions
All requests for return of Accu-Chek Advantage Meters under the above warranty or service policy must be
made to Accu-Chek Customer Care by calling 1-800-858-8072. You will be mailed a return authorization label,
which must be affixed to your carton for shipping the system to Roche Diagnostics. Cartons received without
this label will be returned to you at your expense.
Customers experiencing difficulties should review the troubleshooting information beginning on page 28 of this
booklet. Further inquiries should be directed to Accu-Chek Customer Care at 1-800-858-8072.
Be sure to fill out and mail the warranty card that comes with the Accu-Chek Advantage System.
Accu-Chek Advantage Limited 3-Year Warranty
Roche Diagnostics warrants to the original purchaser of the meter, that your Accu-Chek Advantage Meter will be
free from defects in materials and workmanship for 3 years from the date of purchase. If, during this 3-year
period, the meter does not work properly because of a defect in materials or workmanship, Roche Diagnostics
will replace it with a new Accu-Chek Advantage Meter or equivalent product free of charge. The warranty of the
replacement meter will expire on the date of the original warranty expiration or 90 days after the shipment of a
replacement system, whichever period is longer. The purchaser’s exclusive remedy with respect to the Accu-
Chek Advantage Meter shall be replacement.
This warranty does not apply to the performance of an Accu-Chek Advantage Meter that has been
damaged by accident or has been altered, misused, tampered with, or abused in any way. Roche
Diagnostics will handle meters that show damage or abuse according to its Non-Warranty Service Policy
described below.
THE ABOVE WARRANTY IS EXCLUSIVE OF ALL OTHER WARRANTIES, AND ROCHE DIAGNOSTICS MAKES NO
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ROCHE
DIAGNOSTICS BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN ANY WAY CONNECTED
WITH THE PURCHASE OR OPERATION OF THE METER OR ITS PARTS. NO WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, IF ANY IS IMPLIED FROM THE SALE OF THE METER, SHALL
EXTEND FOR A LONGER DURATION THAN THREE YEARS FROM THE DATE OF PURCHASE.
Chapter 6: Technical Information Accu-Chek Customer Care 1-800-858-8072
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