Reference information, Troubleshooting, Reference – Extron Electronics HAE 100 User Guide User Manual
Page 15: Information, Ce device (see the
Reference
Information
This section provides information on:
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Troubleshooting
Use this section to troubleshoot the HAE 100. Check the following possibilities before
contacting an Extron representative (see the back cover for contact information).
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The audio format selected with the Audio Format toggle switch is output from
the source device incorrectly.
The HAE 100 relies on EDID to “force” the source device to output the correct audio
format. In a small percentage of source devices, the EDID may be ignored. In this case,
the source device must be manually configured to output the desired audio format.
Check the documentation of the source device for instructions on how to do this.
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The Audio Format toggle switch is set to output S/PDIF audio, but the source
will only output 2-channel PCM (not Dolby Digital or DTS).
This is normal, as 2-channel PCM is an S/PDIF format. However, it is possible that the
source device has been manually configured to downsample to 2-channel PCM, or the
content itself is using a 2-channel PCM audio track. Check the settings of the source
device and ensure the content contains a bitstream (Dolby Digital or DTS) audio track.
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The audio produces a static or popping sound on the device connected to the
HDMI output.
The audio format of the HDMI input device is bitstream and the connected HDMI output
device does not support that particular format. Set the HDMI Output Audio DIP switch
to the Off (down) position or change the Audio Format toggle switch to the Analog (up)
position (see "
" on page 5).
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The audio signal is present on the Analog output and/or the S/PDIF output, but
not on the HDMI output.
Ensure that the HDMI Output Audio DIP switch is in the On (up) position (see "
" on page 5) and that the device connected to the HDMI output is
compatible with the format of the audio signal.
If the issue continues, power cycle the input source, the display (HDMI output device),
and/or the HAE 100.
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A green screen is shown on the display connected to the HDMI output.
The source device is outputting HDCP encrypted content and the display connected to
the HDMI output is not HDCP compliant. This can be confirmed using the HDCP input
and output LEDs on the front panel (see "
a display that is HDCP compliant.
HAE 100 HDMI Audio Extractor • Reference Information
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