Extron Electronics Global Configurator 2.2 - Manual (Page 7)

Upgrade Guide, cont’d
Global Configurator, Windows-based Control Programs 
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Troubleshooting
There are several issues that may impede a successful upload. Please take note of
the following potential problems.
Missing serial and/or IR drivers
If an IR or serial driver used in your GC project file cannot be found on your PC,
the following dialog box appears.
To obtain the needed drivers, use the Driver Subscription feature or download the
drivers from the Extron Web site.
N If using the driver subscription feature, you must rebuild the driver database.
This is most easily be done by exiting and restarting GC 2.2.
Upgrading firmware over a network
C If you are upgrading firmware but your original configuration file does
not reside on a disk, download the configuration from your IP Link
device(s) before upgrading. The firmware upgrade may require a device
reset, which would erase the current files on your IP Link device.
For networked IP Link devices with outdated firmware, the 1.1.3 version of
IP Link File Manager allows you to upgrade multiple IP Link devices at the same
time.
To use this feature, choose Firmware Update Manager under the Tools menu.
Before selecting this option, ensure that all IP Link devices are included in
IP Link File Manager’s list.
N IP Link File Manager can open GC2 project files (.gc2).
N Firmware Update Manager can update only the firmware of similar devices. By
selecting the Model column, you can easily sort the list, selecting only those
devices in the list that require updating.
Download IP Link device firmware from the Extron Web site
( http://www.extron.com/firmware ).
PRELIMINAR
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