Troubleshooting, Maintenance, 4 weigh below feature – Carolina Electronic Balances User Manual

Page 10: 1 troubleshooting

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4.4 Weigh Below Feature

The Weigh Below Hook is stored inside the battery cover. Thread the hook into the
access hole at the bottom of the scale. Mount the scale onto an appropriate assembly
that allows free working space below the hook. See Figure 4-2. Note: Never allow the
scale to rest directly on the Weigh Below Hook.

Weigh Below Hook access hole

Figure 4-2. Setup for using the Weigh Below Hook.

5. MAINTENANCE

5.1 Troubleshooting

The following table lists common problems and possible causes and remedies. If the
problem persists, contact your authorized dealer.

TABLE 5-1. TROUBLESHOOTING

Symptom Possible

Cause

Remedy

Cannot turn on

• No power to scale
• Empty or incorrectly installed

batteries

• Verify AC adapter connections and voltage.
• Replace batteries, check polarity.

Poor accuracy

• Improper calibration
• Unstable environment
• Transportation Lock is set
• Debris touching the pan
• Draft shield is touching the pan

or sample.

• Perform calibration.
• Move scale to suitable location.
• Slide the Lock pin to the unlocked position.
• Clean any debris next to or under the pan.
• Check that pan is fully seated, check sample

height.

Cannot calibrate

• Unstable environment
• Incorrect calibration mass.
• Transportation Lock is set
• Calibration Lock switch set to

Locked position

• Move the scale to a suitable location.
• Use correct calibration masses.
• Slide the Lock pin to the unlocked position.
• Slide the Calibration Lock switch to the

unlocked position.

Err 1

• Invalid Checksum data.

• Cycle scale off/on.
• Contact an authorized dealer.

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