Fluid Components International FLT Series Rack Mount - Manual (Page 18)

Doc. No. 06EN003250 Rev. N/C C - 1 FLT  Series FlexSwitch  Rack Mount
APPENDIX C - CUSTOMER SERVICE FLUID COMPONENTS INTL
Appendix C. Customer Service
Point of Contact
Your point of contact for service, or return of equipment to FCI is your authorized FCI service representative (see list
in the front matter of this manual).
Reference Documents
Return Authorization Request/Certificate of Non-Contamination (Document 1)
FCI Hazardous Materials Control Procedure for Repair Items (Document 2)
Warranties (Document 3)
Documents 1, 2 and 3 are are included in this appendix.
Hardware Return Procedure
1. Complete a Return Authorization (RA) Request/Certificate of Non-Contamination form (Document 1) and mail
or fax it to an FCI field representative. After FCI issues you an RA number, complete the following steps.
2. Thoroughly clean the hardware.
3. Package each instrument with protective packing material similar to the original FCI shipment carton. All
damage occurring in transit is the customer’s responsibility.
a. Cover instruments weighing less than 80 pounds with protective wrap, such as bubble wrap or surround
it with “popcorn.” Secure instruments weighing greater than 80 pounds in wooden crates by bolting
them in place.
b. Protect the sensing element with a cardboard tube or other sturdy wrapping.
c. Do not pack more than four small instruments in each carton.
d. Ship packages weighing more than 50 pounds via carriers who specialize in the transport of industrial
instruments.
e. Note the RA number on the packing list and mark it clearly on the outside of the box.
4. Prepay freight to the FCI receiving door.
Shipping/Handling Charges
All Shipping (Warranty and Nonwarranty Repairs or Returns)
The customer prepays all shipping, freight, duty/entry and handling charges from the customer site to the FCI door.
If the customer does not prepay, FCI will invoice the customer for the charges that appear on the freight bill.