Fluid Components International FLT Series Rack Mount - Manual (Page 3)

FLUID COMPONENTS INTL
Doc. No. 06EN0050 Rev. N/C iii FLT ™ Series FlexSwitch ™ Rack Mount
CUSTOMER SERVICE/TECHNICAL SUPPORT
FCI provides full in-house technical support for our products 7 a.m. to 5 p.m. PST, Monday through Friday (except-
ing holidays and an annual plant closure between Christmas and New Year's day). Also, additional technical
representation is provided by FCI field representatives. Before contacting one of our field or in-house representa-
tives, please ensure that you have performed the troubleshooting techniques outlined in this document.
By Mail
Fluid Components Intl
1755 La Costa Meadows Dr.
San Marcos, CA 92069
Attn: Customer Service Department
By Phone
Contact the FCI regional representative in your area. If your are unable to contact the field representative or
are unable to satisfactorily resolve the situation, contact the FCI Customer Service Department at
(619) 736-6116 or call toll free (800) 854-1993.
By Fax
To describe your problems in a more graphic or pictorial manner, send your regional representative a fax.
The fax should include your phone and fax number. Again FCI is available through facsimile if you have
exhausted your possibilities with the authorized factory representative. Our fax number is (619) 736-6250;
it is available 7 days a week, 24 hours a day.
International Support
For product information or product support outside the contiguous United States, Alaska, or Hawaii, contact
your country’s FCI International Representative or the one nearest to you. See list on following pages.
Appendix C contains a detailed explanation of the FCI customer service policy on returns, adjustments, in-field or
factory repair, in- or out-of-warranty.