Pach and Company AeGIS 4000_4000RT Manual - Manual (Page 11)

4. Under no circumstances will Pach and Company honor warranty any product found to have been altered,
repaired, and/or modified by the end-user consumer.
5. Pach and Company reserves the right to replace a warranted product with a like product of equal value in the event
original system cannot be repaired.
6. Distributors and/or Dealer-Installer must first obtain a Return Merchandise Authorization (RMA) number from Pach and
Company Technical Department before returning any product to factory for repair, whether under warranty or not. No
returns accepted without RMA.
7. Return Merchandise Authorization (RMA) numbers will not be issued to the end-user consumers. Consumers must con-
tact their selling dealer-installer for any/all warranty issues.
8. Distributor and/or Dealer-Installer are responsible for all shipping charges, incl. freight and insurance fees, for products
shipped to Pach and Company repair center.
9. Pach and Company warranty does not guarantee any product to be free of operation error or service interruption
in any way during the course of daily product operation.
10. Pach and Company is not responsible for time, travel, and/or labor costs of any distributor and/or dealer-installer, includ-
ing but not limited to, any expenses to install, uninstall or reinstall hardware/software/firmware related to warranty issues,
product enhancements, or product failures.
AeGIS NON-WARRANTY REPAIR LIMITED WARRANTY
III. NON-WARRANTY REPAIR POLICY
Pach and Company warrants repairs to be free of defects in material or workmanship for a period of three (3) months from
the date of repair and invoice. This warranty extends only to wholesale customers who buy direct from Pach and
Company or through Pach and Company’s normal distribution channels. Consumers must obtain warranty
information from the selling dealer and/or installer as to the nature of the dealer’s warranty, if any. All contact to
Pach and Company from the end user consumer will be referred to the consumer’s selling dealer and/or installer.
This Pach and Company Limited Warranty is in lieu of all other warranties express or implied and all Pach and
Company warranties are subject, but not limited, to the following conditions.
1. The products must be properly re-installed as specified; and maintained or used as intended.
2. Cause of repaired product failure is not due to vandalism or malicious mischief, improper installation, abnormal physical or
electrical stress, lightning, power surges, misuse, negligence, accidents, or Natural disasters.
3. Warranty is immediately null and void if the product has been altered, repaired, or modified without express
written authorization from Pach and Company Technical Department, with such authorization given only to
manufacturer approved dealer/installers.
4. Under no circumstances will Pach and Company honor warranty of any product found to have been altered,
repaired, and/or modified by the end-user consumer.
5. Pach and Company reserves the right to replace a previously repaired product with a like product of equal value in the
event of repair failure, provided repair failure occurs within the specified warranty period.
6. Distributors and/or Dealer-Installer must first obtain a Return Merchandise Authorization (RMA) number from Pach and
Company Technical Department before returning any product to factory for non-warranty repair. No repair returns accepted
without RMA.
7. Return Merchandise Authorization (RMA) numbers will not be issued to the end-user consumers. Consumers must
contact their selling dealer-installer for any/all warranty issues.
8. Distributor and/or Dealer-Installer are responsible for all shipping charges, incl. freight and insurance fees, for products
shipped to Pach and Company repair center.