Appendix a: troubleshooting, A.1 overview, A.2 general problems – PROLiNK WNR1004 Wireless-N User manual User Manual
Page 59: A.3 internet access
PROLiNK® WNR1004 User Manual
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Revision 1.0 (Apr’09)
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Appendix A: Troubleshooting
A.1 Overview
This chapter covers some common problems that may be encountered while using the Wireless
Portable Router and some possible solutions to them. If you follow the suggested steps and the
Wireless Portable Router still does not function properly, contact your dealer for further advice.
A.2 General Problems
Problem 1:
Can't connect to the Wireless Portable Router to configure it.
Solution 1:
Check the following:
1. Check the Wireless Portable Router is properly installed, LAN connections are OK, and it is
powered ON.
2. Ensure that your PC and the Wireless Portable Router are on the same network segment.
3. If your PC is set to "Obtain an IP Address automatically" (DHCP client), please restart it.
4. If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the
range 192.168.10.1 to 192.168.10.253 and thus compatible with the Wireless Portable
Router's default IP Address of 192.168.10.254.
Also, the Network Mask should be set to 255.255.255.0 to match the Wireless Portable
Router.
In Windows, you can check these settings by using Control Panel-Network to check the
Properties for the TCP/IP protocol.
A.3 Internet Access
Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1: A number of things could be causing this. Try the following troubleshooting steps.
•
Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a
Fixed (Static) IP Address, check the Network Mask, Default gateway and DNS as well as the
IP Address.
•
If the PCs are configured correctly, but still not working, check the Wireless Portable
Router. Ensure that it is connected and ON. Connect to it and check its settings. (If you
can't connect to it, check the LAN and power connections.)
•
If the Wireless Portable Router is configured correctly, check your Internet connection
(DSL/Cable modem etc) to see that it is working correctly.