Airedale EcoChill 6kW - 46kW - Manual (Page 3)

3
EcoChill Chiller
Technical Manual 7300221 V1.1.0_02/2013
Warranty
All Airedale products or parts (non consumable) supplied for installation within the UK mainland and commissioned by an
Airedale engineer, carry a full Parts & Labour warranty for a period of 12 months from the date of commissioning or 18
months from the date of despatch, whichever is the sooner.
Parts or Equipment supplied by Airedale for installation within the UK or for Export that are properly commissioned in
accordance with Airedale standards and specification, not commissioned by an Airedale engineer; carry a 12 month warranty
on non consumable Parts only from the date of commissioning or 18 months from the date of despatch, whichever is the
sooner.
Parts or equipment installed or commissioned not to acceptable Airedale standards or specification invalidate all warranty.
Warranty is only valid in the event that
In the period between delivery and commissioning the equipment: is properly protected & serviced as per the Airedale
installation & maintenance manual provided where applicable the glycol content is maintained to the correct level.
In the event of a problem being reported and once warranty is confirmed as valid under the given installation and operating
conditions, the Company will provide the appropriate warranty coverage (as detailed above) attributable to the rectification of
any affected Airedale equipment supplied (excluding costs for any specialist access or lifting equipment that must be ordered
by the customer).
Any spare part supplied by Airedale under warranty shall be warranted for the unexpired period of the warranty or 3 months
from delivery, whichever period is the longer.
To be read in conjunction with the Airedale Conditions of Sale - Warranty and Warranty Procedure, available upon request.
Procedure
When a component part fails, a replacement part should be obtained through our Spares department. If the part is
considered to be under warranty, the following details are required to process this requirement.
Full description of part required, including Airedale’s part number, if known
The original equipment serial number
An appropriate purchase order number
A spares order will be raised under our warranty system and the replacement part will be despatched, usually within 24
hours should they be in stock.
When replaced, the faulty part must be returned to Airedale with a suitably completed and securely attached “Faulty
Component Return” (FCR) tag. FCR tags are available from Airedale and supplied with each Warranty order.
On receipt of the faulty part, suitably tagged, Airedale will pass to its Warranty department, where it will be fully inspected
and tested in order to identify the reason for failure, identifying at the same time whether warranty is justified or not.
On completion of the investigation of the returned part, a full “Report on Goods Returned” will be issued. On occasion the
release of this complete report may be delayed as component manufacturers become involved in the investigation.
When warranty is allowed, a credit against the Warranty invoice will be raised. Should warranty be refused the Warranty
invoice becomes payable on normal terms.
Exclusions Warranty may be refused for the following reasons:
• Misapplication of product or component
• Incorrect site installation
• Incomplete commissioning documentation
• Inadequate site installation
• Inadequate site maintenance
• Damage caused by mishandling
• Replaced part being returned damaged without explanation
• Unnecessary delays incurred in return of defective component
Returns analysisAll faulty components returned under warranty are analysed on a monthly basis as a means of verifying
component and product reliability as well as supplier performance. It is important that all component failures are reported
correctly.