Troubleshooting – AT&T AT3111-2 User Manual

Page 42

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Appendix

38

Troubleshooting

My cordless
handset isn’t
performing
normally

• Make sure the power cord is securely plugged into the

telephone base. Plug the unit into a different, working
electrical outlet not controlled by a wall switch.

• Move the cordless handset closer to the telephone base.

You might have moved out of range.

• Reset the telephone base. Unplug the unit’s electrical

power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the cordless handset and
telephone base to reset.

• Other electronic products can cause interference to

your cordless phone. Try installing your phone as far
away from these types of electronic devices as possible:
television sets, VCRs, or other cordless
telephones.

• First try all the suggestions above.
• Make sure you have a dial tone before dialing. The

cordless handset may take a second or two to find the
telephone base and produce a dial tone. This is normal.
Wait an extra second before dialing.

• Eliminate any background noise. Noise from a television,

radio or other appliances may cause the phone to not
dial out properly. If you cannot eliminate the background
noise, first try muting the cordless handset before
dialing, or dialing from another room in your home with
less background noise.

• If the other phones in your home are having the same

problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).

I cannot dial
out

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