Brother MFC-J4610DW - Manual (Page 117)

Troubleshooting
103
B
Printing Difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the Touchscreen is showing an error message.
(See Error and Maintenance messages on page 83.)
Make sure that the machine is online.
(Windows
® 7)
Click /Devices and Printers. Right-click Brother MFC-XXXXX (where
XXXXX is your model name) and choose See what’s printing. Click Printer and
make sure that Use Printer Offline is unchecked.
(Windows Vista
® )
Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother MFC-XXXXX (where XXXXX is your model name). If the printer is offline,
it will show Use Printer Online. Select this option to enable the printer.
(Windows
® XP)
Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes.
Right-click Brother MFC-XXXXX (where XXXXX is your model name). If the
printer is offline, it will show Use Printer Online. Select this option to enable the
printer.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 74.)
If old, unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Open the printer icon and delete all data as follows:
(Windows ® 7)
Click /Devices and Printers/Printers and Faxes.
(Windows Vista ® )
Click /Control Panel/Hardware and Sound/Printers.
(Windows ® XP)
Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes.
(Mac OS X v10.7.x)
Click System Preferences/Print & Scan.
(Mac OS X v10.5.8, 10.6.x)
Click System Preferences/Print & Fax.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed. There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Unprintable area on page 26.)
Cannot perform “Page Layout”
printing. Check that the paper size setting in the application and in the printer driver are the
same.