Brother MFC-J4610DW - Manual (Page 127)

Troubleshooting
113
B
Part of my photo is missing when
printed. Make sure that Borderless printing and Cropping are turned off. (See Advanced
User’s Guide: Borderless printing and Cropping.)
Software Difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the Touchscreen.
Cannot print images from
FaceFilter Studio.
(Windows
® )
To use FaceFilter Studio, you must install the FaceFilter Studio application from
the CD-ROM supplied with your machine. (See Quick Setup Guide.)
Also, before you start FaceFilter Studio for the first time, you must make sure your
Brother machine is turned on and connected to your computer. This will allow you
to access all the functions of FaceFilter Studio.
Network Difficulties
Difficulty Suggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.
Print a Network Configuration list (see Advanced User’s Guide: Reports) and
check the Network settings printed in this list. Reconnect the LAN cable to the hub
to verify that the cabling and network connections are good. If possible, try
connecting the machine to a different port on your hub using a different cable. If
the connections are good, the machine shows LAN Active for 2 seconds.
If you are using a wireless connection or are having Network problems,
see Network User’s Guide: Troubleshooting.
The network scanning feature does
not work. It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
See the instruction manual that came with your third-party Security/Firewall
Software or contact the software manufacturer.
(Macintosh only)
Re-select your network machine in the Device Selector window from the Model
pop-up menu in the main screen of ControlCenter2.
The network PC-Fax Receive
feature does not work.
(Windows
®
only)
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
In Name: Enter any description, for example Brother PC-FAX Rx.
In Port number: Enter 54926.
In Protocol: UDP is selected.
See the instruction manual that came with your third-party Security/Firewall
Software or contact the software manufacturer.
PhotoCapture Center™ Difficulties (continued)
Difficulty Suggestions