Brother MFC-J4610DW User Manual
Page 99
Troubleshooting
85
B
Cannot Print
Replace Ink
One or more of the ink cartridges have
reached the end of their life. The
machine will stop all print operations.
While memory is available, black &
white faxes will be stored in the
memory. If a sending machine has a
color fax, the machine's “handshake”
will ask that the fax be sent as black &
white. If the sending machine has the
ability to convert it, the color fax will be
stored in the memory as a black &
white fax.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 74.)
Comm.Error
Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.
Connection Fail
You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open
The scanner cover is not locked in the
closed position.
Lift the scanner cover and then close it
again.
Make sure the telephone line cord and
USB cable (if used) have been guided
correctly through the cable channel
and out the back of the machine.
The ink cartridge cover is not locked in
the closed position.
Firmly close the ink cartridge cover
until it clicks.
Data Remaining
Print data is left in the machine's
memory.
Press
. The machine will cancel
the job and clear it from the memory.
Try to print again.
Disconnected
The other person or other person's fax
machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP)
system, try changing the Compatibility
to Basic (for VoIP). (See Telephone
line interference / VoIP on page 115.)
Document Jam
(MFC-J4410DW and
MFC-J4610DW)
The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
(See Using the ADF (MFC-J4410DW
and MFC-J4610DW) on page 34.)
(See Document jam (MFC-J4410DW
and MFC-J4610DW) on page 93.)
DR Mode in Use
The machine is in Distinctive Ring
mode. You cannot change the
Receive Mode from Manual to
another mode.
Set Distinctive Ring to Off. (See
Turning off Distinctive Ring
on page 49.)
High Temperature
The print head is too warm.
Allow the machine to cool down.
Error Message
Cause
Action