Avaya IP OFFICE EU24 - Manual (Page 12)

Page 12 - Transfer Basic Call Handling Features
Page 12 - Basic Call Handling Features IP Office 2420 + EU24 User’s Guide
Transfer 40DHB0002UKEG – Issue 4 (9th February 2004)
Transfer
The Transfer feature allows you to transfer a call from your telephone to another
extension or outside number.
To transfer the current call to another extension
1. With a call in progress, press
Transfer or Hold.
2. When you hear dial tone, dial the number to which the call is to be transferred.
3. Do one of the following:
• To transfer the call without announcing it, either hang up or press
Transfer again. The transfer is complete. If the transferred call is not answered
within a preset time, it is returned to you.
• To announce the call before transferring it, wait for the called party to answer.
If the called party is willing to accept the call, press Transfer again to
complete the transfer.
If the called party does not wish to accept the call, press
Drop. You can
return to the held call by pressing its call appearance button.
• If the line is busy or if there is no answer, press Drop.
You can return to the held call by pressing its call appearance button.
To transfer a new call to a held call using Conference:
1. With a call in progress and you wish to make an enquiry call or another call arrives,
press Hold. Make or answer the second call. The second call requires to be
transferred to the first held call.
2. To transfer the new call to the held call, press Conference and then
Drop. The transfer is complete.
Conference
The Conference feature allows you to conference other parties (including yourself) into
a call.
Notes: 1. The number of parties allowed in a conference is controlled by your
telephone system.
2. Two Call Appearance keys are required for the conference feature.
To add another party to a call:
1. Press
Conference.
2. Dial the number of the person you want to add to the call.
3. Wait for an answer.
If the called party does not answer or does not want to join the conference, press
Drop.
4. To add the person to the call, press Conference again.
You can return to the held call by pressing its call appearance button.
5. Repeat steps 1 through 4 for additional conference connections.
To add a held call(s) to an active call:
1. Press
Conference.
2. All held calls are added to the conference.
To leave a conference call:
1.
To leave a conference, press Drop.
Message
Your Message lamp turns on when a caller has left a message for you.
Press the
Messages button to retrieve your messages and follow the prompts.