Avaya IP OFFICE EU24 - Manual (Page 7)

Call Appearance Keys The 2420 Telephone - Page 7
IP Office 2420 + EU24 User’s Guide The 2420 Telephone - Page 7
40DHB0002UKEG – Issue 4 (9th February 2004) Call Appearance Keys
10. Speaker: Access the speakerphone. The light associated with this button
turns on when the speakerphone is active.
11. Exit: Returns you to the main call handling screen.
12. Softkeys: Used to navigate to or initiate certain features, such as Speed Dial
or Call Log, as well as control certain actions within the features. These keys
correspond to the text prompts in the display screen immediately above them.
See Speed Dials on page 13, Using the Call Log on page 16, Changing the 2420
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Call Appearance Keys
Normally, the first page of the main call handling screen contains three keys set as 'call
appearance' keys. These are allocated to you by your System Administrator and are
indicated as a=, b= and c=.
Your System Administrator can change a call appearance key with:
•
A Bridged Appearance
A bridged appearance key matches the status and operation of the Call
Appearance Key on a pre-defined colleague’s telephone. Hence, you can pick-up,
make and receive calls on behalf of your colleague.
• A Line Appearance
An IP Office exchange line (but not IP lines) can be allocated to you such that the
status of that line is displayed and you can use the line appearance key to make
and receive calls.
• Call Coverage Appearance
A call coverage appearance key alerts you when a pre-defined colleague is
receiving a call. The covered user does not need to be using call appearance keys.
Hence, you can pick-up calls on behalf of your colleague.
All of the above can only be allocated to you by your System Administrator.
For details of Bridged, Line and Call Coverage Appearance Keys set-up and their
operation, refer the IP Office Key and Lamp Operation manual.
CAUTIONS:
1. Having more than two Call Appearance keys is very useful. When holding a call
you can answer/make another call and then switch between calls or transfer or
conference. If you are set to receive call waiting indication, the waiting call is
shown against the next call appearance key.
2. Although the System Administrator can replace the Call Appearance Keys with:
• A Bridged Appearance
• A Line Appearance
• Call Coverage Appearance
• System Features
This would severely restrict the use of features such as conference and transfer.
It is for these reasons that it is strongly recommended that all Call
Appearance keys remain at their default settings.