Performance problems – HP LaserJet M9040M9050 Multifunction Printer series User Manual

Page 246

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Performance problems

Problem

Cause

Solution

No copy came out.

The input tray might be empty.

Load media in the device.

The original might have been loaded
incorrectly.

Load the original face down in the ADF
or flatbed scanner.

Copies are blank.

The sealing tape might not have been
properly removed from the cartridge.

Replace the print cartridge and return the
defective cartridge.

The original might have been loaded
incorrectly.

Load the original face down in the ADF
or flatbed scanner.

The media might not meet
HP specifications.

Use media that meets HP specifications.

The print cartridge is defective.

Replace the print cartridge.

The wrong original was copied.

The ADF might be loaded.

Make sure that the ADF is empty.

Copies are reduced in size.

The device software settings might be
set to reduce the scanned image.

See the device software Help for more
information about changing the settings.

232 Chapter 12 Problem solve

ENWW

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