HP Color LaserJet CM2320 Multifunction Printer series - Manual (Page 255)

Solve scan-to-e-mail problems
IP address not found, or cannot resolve gateway.
Cause Solution
The device might not have a DNS entry configured by DHCP. Use the IP address for the SMTP gateway or manually
configure the IP address. See system administrator for further
assistance.
Network issues might be causing connection issues.
SMTP gateway is invalid. Enter a valid gateway.
Cause Solution
SMTP gateway test failed during setup. The SMTP gateway or port are incorrect. Check with system
administrator.
Cannot connect to the SMTP Server.
Cause Solution
Device cannot resolve the hostname for your SMTP Gateway. Make sure your SMTP gateway server is running correctly. Try
using the IP address or correcting your DNS server entry.
Contact your ISP or IT administrator for help.
The connection to the SMTP server was lost.
Cause Solution
Try to send the e-mail again.
Check with your ISP or IT administrator to make sure your
SMTP gateway is configured appropriately.
SMTP Server Requires Authentication, which is not supported by this device.
Cause Solution
The product needs a gateway that doesn’t require
authentication. The SMTP gateway the device is trying to use requires
authentication. Use a different server.
E-mail won’t send.
Cause Solution
Some SMTP servers require a valid “From:” address to protect
against spamming. Enter a valid “From:” address in the EWS.
Make sure you have entered a valid recipient E-mail address.
ENWW Solve scan-to-e-mail problems 243