HP Hitachi Dynamic Link Manager Software - Manual (Page 374)

5. Troubleshooting
352
5.5 What To Do for a Program Error
The following describes what to do to handle errors that occur in an HDLM program.
Figure 5-3: Troubleshooting Procedure When a Program Error Occurs shows the
troubleshooting procedure.
Figure 5-3: Troubleshooting Procedure When a Program Error Occurs
The following shows the procedure for handling a program error by using the
dlnkmgr
command.
5.5.1 Examining the Messages
Examine the messages that are output to the host syslog. If an error occurs in an HDLM
program, a message other than KAPL08xxx is output to syslog. Check the output
message. Messages with error level
E
(Error) or higher require corrective action.
5.5.2 Obtaining Program Information
Obtain the information that you need to report to your HDLM vendor or maintenance
company.
Use the
DLMgetras
utility for collecting HDLM error information. For details on the
DLMgetras
utility and the information it collects, see 7.2 The DLMgetras Utility for
Collecting HDLM Error Information.
Some of the information collected by the
DLMgetras
utility might be cleared when
the host is restarted. Because of this, whenever an error occurs, execute the
DLMgetras
utility as soon as possible