HP Photosmart 8050xi Printer - Manual (Page 52)

Error message: Photo is missing. —OR— Some photos are missing.
Solution The printer cannot read the file on the memory card or the file was
accidentally deleted, or one or more files specified for the job are missing from
the memory card. Try saving the photos to the computer using the digital camera
rather than the memory card. If a photo is missing, you may have accidentally
deleted the photo from the card.
Error message: Card access error.
Solution The printer cannot read the data on the memory card and cannot
complete any current print or save jobs. The data may be corrupted or there may
be a physical problem with the memory card. Try the following:
●
Save the files to the computer and access them from there.
● If this does not work, use a new memory card or reformat the memory card
using the digital camera. Any photos on the memory card will be lost.
● If this does not work, the photo files may be damaged or unreadable. Before
you contact Customer Care, try another memory card to determine if it is the
printer or the memory card that is failing.
Error message: Cannot print photos.
Solution More than 10 photos specified for a print job may be corrupt, missing,
or are an unsupported file type. For information about supported file types, see
Printer specifications . Try the following:
● Try saving the photos to the computer using the digital camera rather than
the memory card.
● Save the files to the computer and print from the computer.
● Print a photo index and reselect photos. For more information, see Deciding
which photos to print .
Error message: Card is locked. Cannot access card.
Solution The printer cannot read the memory card because the memory card is
password protected. Follow these steps:
1.
Remove the memory card from the printer.
2. Insert the memory card in the device you originally used to store the
password on the memory card.
3. Remove the password from the memory card using the same software you
used to store the password.
4. Remove the memory card and reinsert it in the printer memory card slot.
5. Try printing again.
Error message: Use only 1 card at a time. Please remove a memory card.
Solution The printer has two or more different types of memory cards inserted
simultaneously or a memory card inserted and a digital camera connected to the
HP Photosmart 8000 series User's Guide 49