HP StoreEver TapeAssure Software - Manual (Page 158)

Figure 64 Support ticket Cartridge Configuration section
When troubleshooting, check for:
•
Write protected. Not an issue if set, but may cause backups to fail.
•
(EOD) Validity – can also show backup in progress, if the ticket was pulled during a backup
(or the cartridge memory didn’t update correctly). This will be highlighted if not set to valid.
Cartridge environment
The Cartridge Environment section shows the temperature margins for the tape for the recent drives
it was loaded in.
Figure 65 Support ticket Cartridge Environment section
As with the drive margin, the actual temperatures shown are internal to the drive and significantly
higher than ambient temperature. Use the margin assessment to find out if there have been
temperature issues for this tape.
Cartridge performance
The Cartridge Performance section shows the estimated native data rate for up to the last three
drives that the tape was loaded in. Due to limitations of the data in the cartridge memory, these
values are native (after compression) estimates (but should be within 10%) and are not separated
out between writes and reads.
Figure 66 Support ticket Cartridge Performance section
When troubleshooting, check for:
•
Low data rates – suggesting an IO issue with the source data
•
Variation – showing that some data sources are faster than others
Cartridge usage
The Cartridge Usage section shows current capacities and how much data was written/read by
previous drives.
158 Reports and support tickets