Are you performing regular maintenance, Is the drive connected properly – HP StoreEver TapeAssure Software User Manual
Page 194
This section starts with the most common questions you may have concerning the health of your
tape drive. You can work through each of them in turn or pick one that is most appropriate to your
problem. Additional pointers are provided if the problem is not found to be with your tape drive.
This section currently only covers standalone drives.
Click the appropriate link:
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Are you performing regular maintenance?
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Is the drive connected properly?
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Is the drive working as expected?
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Is the drive firmware up to date?
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Is the drive performing as expected?
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Is the media in good condition?
Are you performing regular maintenance?
The health of your tape drive and media are highly influenced by the way they are treated. Good
maintenance will help prevent many problems.
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Perform maintenance
Keep firmware up to date
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Use the drive in a clean and controlled environment
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Clean the drive when indicated to do so
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Perform periodic health checks
Run the L&TT Drive Assessment test
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Run the L&TT Media Analysis test on tapes holding key data
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Follow good practice
Take care of your media
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Make frequent backups
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Make redundant backups for critical data
Is the drive connected properly?
If your application does not recognize your drive, do the following:
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Check all physical connections and cable integrity.
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Verify that the proper HBA and tape drivers are installed.
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Verify that the operating system and backup application are configured properly.
If the problem persists, try the following:
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Run L&TT in installcheck mode. Installcheck mode performs several checks to determine if your
hardware is connected properly. See
Using the Installation Check feature (page 172)
.
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Run the Assessment test for your drive. If the drive passes the Assessment test, then you should
look elsewhere for the problem. If the drive fails, the test may provide enough information to
help you resolve the problem. Otherwise, contact HP support. See
194
Troubleshooting