HP StoreEver TapeAssure Software - Manual (Page 58)

pulling have occurred, then the message Not enough data is displayed because the estimate
is likely to be inaccurate.
•
The Usage section includes how much of the cartridge capacity has been used (all figures
native) and usage over the available history of previous drives. The total write/read data
volume and load count since new are also shown.
Loading or opening support tickets
L&TT versions 4.2 and later support opening the following support ticket file types:
•
.lzt — tarred support ticket
•
.ltt — master ticket file (Windows only)
•
.ltd — data files
•
.lzo — compressed files, including .lzt.lzo, .ltt.lzo, .ltd.lzo
•
.dat — L&TT 4.0/4.1 and L&TT 3.x data files (Windows only)
To load or open a support ticket, do one of the following:
•
In the L&TT main screen File menu, select Load Support Ticket.
•
In the L&TT Report Viewer File menu, select Load as.
•
Open the file in Windows Explorer, except .dat files.
Support tickets generated in Command View for MSL Libraries (CV-MSL) do not contain device
analysis data. When L&TT opens a support ticket generated in CV-MSL, it runs the device analysis
and displays the results.
When L&TT opens a support ticket generated in an older version of L&TT, L&TT 4.3 and later
versions apply the current set of analysis rules to the existing device analysis data and display the
new output on the ticket.
Generating an XML support ticket
Starting with L&TT version 4.2, L&TT can generate a support ticket in XML format. The XML-format
support ticket includes additional properties that do not appear in the report viewer view, but are
helpful when comparing multiple support tickets for a device.
To generate an XML support ticket on Windows:
1.
In the Support Ticket pane, click the View support ticket tab to open the Report Viewer.
2. Select the Current Detail Level.
3. In the File menu, click Save as XML file.
58 Installing and using L&TT on Windows