HP StoreEver TapeAssure Software - Manual (Page 51)

NOTE: For legacy 3.x large libraries, including SureStore 2/20, SureStore 4/40, SureStore
6/60, SureStore 6/140, SureStore 10/100, SureStore 1/9, and the MSL5000 and MSL6000
series libraries, the tarred support ticket contains a single compressed .dat file.
To view the saved support ticket, open the .lzt file using Windows Explorer, or use the Load
command on the L&TT File menu.
TIP: To view or e-mail the individual files, rename the .lzt file so it has a .tar file extension
and use WinZip to extract the files to a single directory. The master ticket file will have a .ltt.lzo
extension, and the data files will have .ltd.lzo extensions. You can open the master ticket file
with Windows Explorer or with the Load command on the L&TT File menu.
Sending a report or support ticket by e-mail
From the Support screen, click Send Support Ticket by E-mail to generate the support ticket and
immediately send it via e-mail to an HP support center (or other destination). The E-mail Support
Ticket dialog box opens.
Using a report or support ticket 51