HP Scitex FB700 Industrial Printer - Manual (Page 93)

B Troubleshooting
This appendix explains how to prevent and diagnose printing problems and provides information
about getting help from Hewlett-Packard.
For other software-specific troubleshooting procedures, refer to your application software
documentation or the other documentation listed on page iv of this manual.
● Troubleshooting checklist
● Warranty claims
● CallMe@hp
● HP Customer Care
Troubleshooting checklist
Before you troubleshoot your printer, make sure that it is properly installed as described in
Introduction on page 1 .
Follow the steps in this checklist to isolate and resolve printing problems.
1. Does the printer’s power come ON?
YES: Go to question 2. NO: Check the following:
● The power cable may not be plugged into an electrical outlet.
● If the printer is plugged into a surge protector, the surge protector may not be connected to
power, or it may be switched off.
● The circuit into which the printer is connected may be switched off at the circuit breaker.
2. Did the start-up sequence of the control panel end by displaying the Home Page screen similar
to the one shown in
Home page on page 29 ?
YES: Go to question 3. NO: Check the following:
● There may be a hardware problem with the printer’s internal components. Follow the
diagnostic routine on the control panel to determine the problem. Write down any error
codes and call technical services as directed by the control panel.
3. Can you send a file from the RIP to the printer?
YES: Go to question 4. NO: Check the following:
● The network cables may not be securely connected to the RIP computer, printer, and
network switch or wall outlet. Check the cable connections and try again.
4. Can you send (print or download) a document from a client computer to the server?
YES: Go to question 5. NO: Check the following:
● The connection from the client to the local area network may not be configured correctly.
See your system administrator for assistance.
● The Ethernet cable between your computer or network and the RIP computer may not be
securely connected at both ends.
ENWW Troubleshooting checklist 87