HP Photosmart Premium Fax C309 - Manual (Page 106)

If this did not solve the issue, try the next solution.
Solution 6: Align the printer
Solution: Align the printer.
Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print
Properties dialog box, click the Features tab, and then click Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 7: Clean the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the printhead.
To clean the printhead from the control panel
1. Press Setup.
2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
4. Press any button to return to the Tools menu.
After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality
problem still exists.
To print a print quality report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.
3. Press the down arrow button to highlight Tools, and then press OK.
4. Press the down arrow button to highlight Print Quality Report, and then press OK.
The product prints a print quality report that you can use to diagnose print quality issues.
Chapter 13
104 Solve a problem
Solve a problem