HP Photosmart Premium Fax C309 - Manual (Page 97)

1 Power connection
2 Power cord and adapter
3 Power outlet
• If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly
into a power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the
appliance has power. If not, then there might be a problem with the power outlet.
• If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on
but still does not work, then there might be a problem with the power outlet.
Cause: The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.
Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press
the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly. Press the On button once. It
might take a few minutes for the product to turn on. If you press the On button again during this time, you might
turn the product off.
Cause: You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution: Contact HP support to request a power supply for the product.
Go to: www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: The power supply was not intended for use with this product.
Setup troubleshooting 95
Solve a problem