HP Photosmart Premium Fax C309 - Manual (Page 183)

The "Fax Line Condition" test failed
Solution
• Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes.
To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If
you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
product to an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the product to make sure the phone cord is
secure.
• Make sure you have correctly connected the product to the telephone wall jack. Using the phone cord
supplied in the box with the product, connect one end to your telephone wall jack, then connect the other
end to the port labeled 1-LINE on the back of the product. For more information on setting up the product
for faxing, see the printed documentation that came with the product.
• Other equipment, which uses the same phone line as the product, might be causing the test to fail. To find
out if other equipment is causing a problem, disconnect everything except the product from the phone line,
and then run the test again.
◦
If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at a time and rerunning the test each time,
until you identify which piece of equipment is causing the problem.
◦ If the Fax Line Condition Test fails without the other equipment, connect the product to a working phone
line and continue reviewing the troubleshooting information in this section.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for
faxing. If the Fax Line Condition Test continues to fail and you experience problems faxing, contact your
telephone company and have them check the phone line.
NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with your service
provider.
The "Dial Tone Detection" test failed
Solution
• Other equipment, which uses the same phone line as the product, might be causing the test to fail. To find
out if other equipment is causing a problem, disconnect everything except the product from the phone line,
and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one
or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the
test each time, until you identify which piece of equipment is causing the problem.
• Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product
and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them
check the line.
• Make sure you have correctly connected the product to the telephone wall jack. Using the phone cord
supplied in the box with the product, connect one end to your telephone wall jack, then connect the other
end to the port labeled 1-LINE on the back of the product. For more information on setting up the product
for faxing, see the printed documentation that came with the product.
Fax troubleshooting 181
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