HP Photosmart Premium Fax C309 - Manual (Page 200)

Solution 2: Close the print carriage latch
Solution: Lift the latch handle and carefully lower it to make sure that the latch securing the printhead is
securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems
printing. The latch must remain down in order to correctly install the ink cartridges.
Cause: The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.
Solution 3: Clean the electrical contacts
Solution: Clean the cartridge electrical contacts.
To clean the electrical contacts
1. Make sure the product is turned on.
2. Open the cartridge access door by lifting the blue access handles on the side of the product, until the door
locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge
to release it from the slot.
Chapter 13
198 Solve a problem
Solve a problem