HP Photosmart Premium Fax C309 - Manual (Page 150)

5. Review the report.
•
If the test passes and you are still having problems faxing, check the fax settings listed in the report to
verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any problems found.
6. After you pick up the fax report from the HP Photosmart, press OK.
If necessary, resolve any problems found and rerun the test.
The product prints a report with the results of the test. If the test fails, review the report for information on how
to fix the problem.
For more information, see:
• The fax test failed
Cause: The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press
the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Make sure you are using the correct type of phone cord
Solution
NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the
box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India,
Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have
in your office. Check the end of the cord and compare it to the two types of cords shown below.
Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack.
One end of this special 2-wire phone cord should be connected to the port labeled 1-LINE on the back of the
product and the other end to your telephone wall jack, as shown below.
Chapter 13
148 Solve a problem
Solve a problem