HP Smart Update Manager - Manual (Page 102)

HP SUM displays the message Unable to login or identify node as a supported device
when HP SUM cannot find a node
Solution: Ping the node to make sure it is on the network. HP SUM might not be able to connect
to the node. If the node is running Windows, be sure an $Admin share is enabled.
HP SUM displays the message Ready for deployment while HP SUM is
performing inventory on a node
Solution: Make sure that HP SUM completes an inventory before attempting to deploy updates to
a node.
HP SUM does not display an entire screen
Solution: Change the resolution of a display or browser.
You can edit a node while HP SUM is deploying updates to the node
Solution: Wait for HP SUM to finish deployment before editing a node. Editing a node before HP
SUM finishes deployment might cause issues with the deployment.
HP SUM automatically performs inventory on a node after editing the node
Solution: No action. This is a known issue.
NIC firmware does not activate during reboot from HP SUM
Updates on Broadcom and Intel cards do not activate on reboot that HP SUM initiates.
Solution: Manually reboot the NIC. Select the EFI shell during the boot sequence. The update
continues and reboots to HP UX after it completes.
HP SUM returns an update error for HP host bus adapters H220, H221, H222, and
H210
Solution: View the component log, if the return code is 7, the Linux node is missing a 32-bit library
dependency. For more information on the dependencies, see the HP Smart Update Manager
Release Notes.
Activity screen troubleshooting
HP SUM does not update the Activity screen accurately
Solution: No action. This is a known issue.
VMware troubleshooting
HP SUM displays an inventory error on a VMware node
Solution: Use the following steps to make sure the VMware service is running.
1. Log in to the VMware ESXi shell.
2. Check the provider version, type esxcli software vib list | grep smx.
3. Verify that the provider service is running, type /etc/init.d/sfcbd-watchdog status.
4. Verify that the provider responds to queries, type enum_instances
SMX_SCInstallationService root/hpq
.
5. If you need to restart the service, type /etc/init.d/sfcbd-watchdog restart;
/etc/init.d/sfcbd-watchdog status;
.
102 Troubleshooting