HP Smart Update Manager - Manual (Page 103)

HP SUM cannot downgrade Virtual Connect from 4.10 to 4.01
Solution: Make sure that previous updates are activated before attempting to downgrade the VC.
Reset the modules if necessary.
Reports troubleshooting
HP SUM does not generate reports for nodes that are offline
Solution: Verify that HP SUM can ping the node.
HP SUM displays only requested reports in CSV and XML format
Solution: No action to take. This is the expected result.
HP SUM engine troubleshooting
HP SUM engine stops running when HP SUM is mounted from a virtual media source
Solution: Do not mount a virtual media source through an iLO and attempt to update firmware on
the iLO. A known issue causes the iLO to restart and causes HP SUM to stop working.
HP SUM allows all users to log in
Solution: All users can log into HP SUM. Only users with administrator permission can deploy
updates or add nodes.
Some screens are not translated from English
Solution: No action. This is a known issue that will be fixed in a future version.
HP SUM displays the error message “Multiple connections to a server or shared
resource by the same user...”
HP SUM uses the admin$ share function on Windows-based servers to copy files and perform
required operations on remote node servers. If HP SUM detects multiple connections to the remote
Windows node, it might display “Multiple connections to a server or shared resource by the same
user, using more than one user name, are not allowed. Disconnect all previous connections to the
server or shared resource and try again.”
Suggested Action: If HP SUM displays the error check for open admin$ shares on the remote node
you want to update, and remove the connections. Use the following commands to check for open
shares and delete them:
1. Open a command prompt window.
2. Type net use.
3. If open connections on the remote node are found, type:
net use <node_admin_share> /delete
4. Attempt the operation in HP SUM that caused HP SUM to display the error.
HP SUM does not use the expected language
Suggested Action: Make sure that the expected language is selected in the host system’s language
settings. HP SUM does not support using the language selected in the web browser.
HP SUM on a mapped drive stops working after an idle period
Suggested Action: Run HP SUM locally, not from a mapped drive. For more information about
running an application from a mapped drive see
http://social.msdn.microsoft.com/Forums/
Reports troubleshooting 103