HP PSC 1315 All-in-One Printer - Manual (Page 67)

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troubleshooting information
This section contains troubleshooting information for the HP PSC 1310 Series
(HP psc). Specific information is provided for installation and configuration
issues. References to our online troubleshooting help are provided for
operational topics.
This section contains the following:
• installation troubleshooting on page 59
• operational troubleshooting on page 65
installation troubleshooting
Installation and configuration troubleshooting tips are included in this section for
some of the most common issues associated with HP psc software and hardware
installation, and HP Instant Share.
This section contains the following topics:
• hardware and software installation troubleshooting on page 59
• hp instant share setup troubleshooting on page 65
hardware and software installation troubleshooting
If you encounter a software or hardware problem during installation, see the
topics below for a possible solution.
During a normal installation of the HP psc software, the following things occur:
• The HP psc CD-ROM runs automatically when the CD-ROM is inserted
• The software installs
• Files are copied to your hard drive
• You are requested to plug in the HP psc
• A green OK and check mark appear on an installation wizard screen
• You are requested to restart your computer (might not occur in all cases)
• The registration process runs
If any of these things do occur, there might be a problem with the installation. To
check the installation on a PC, verify the following:
• Start the director and check to make sure the following icons appear: scan
picture, scan document, and hp image zone. For information about starting
HP Director, see
use your hp psc with a computer on page 6. If the icons
do not appear immediately, you might need to wait a few minutes for the
HP psc to connect to your computer. Otherwise, see
Some of the icons are
missing in the hp director on page 62.
• Open the Printers dialog box and check to see that the HP psc is listed.
• Look at the task tray for an HP psc icon. This indicates that the HP psc is
ready.