Print cartridges missing or not detected – HP Photosmart C5580 All-in-One Printer User Manual
Page 259
Solution 3: Remove and reinsert the print cartridges
Solution: One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
For more information, see:
“Clean the print cartridges” on page 107
Cause: One or both of the print cartridges were not installed or were installed
incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution: Contact HP support for service.
Go to
.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The print cartridge was defective or not intended for use in this product.
Print cartridges missing or not detected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reinsert the print cartridges
•
Solution 2: Clean the print cartridge contacts
•
Solution 3: Replace the print cartridge
Solution 1: Reinsert the print cartridges
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
Chapter 14
256
Troubleshooting
T
roub
les
hoot
ing