Solve software problems, Solve common windows problems, Solve common macintosh problems – HP LaserJet M1319f Multifunction Printer User Manual
Page 174
Solve software problems
Solve common Windows problems
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause
Solution
Close all software programs, restart Windows, and try again.
Delete all temp files from the Temp subdirectory. Determine
the name of the directory by opening the AUTOEXEC.BAT file
and looking for the statement "Set Temp =". The name after
this statement is the Temp directory. It is usually C:\TEMP by
default, but can be redefined.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages.
Solve common Macintosh problems
Table 12-1
Problems with Mac OS X v10.3, Mac OS X v10.4, and later
The printer driver is not listed in Printer Setup Utility.
Cause
Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the PPD is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where “<lang>” represents the two-letter language
code for the language that you are using. If necessary, reinstall the
software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.
Delete the PPD file from the following hard drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj,
where “<lang>” represents the two-letter language code for the
language that you are using. Reinstall the software. See the getting
started guide for instructions.
The product name does not appear in the printer list box in the Printer Setup Utility.
Cause
Solution
The product might not be ready.
Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. Use a different computer port for the USB
cable.
The wrong product name is being used.
Check the product name by printing a configuration page. See
. Verify that the name on the
configuration page matches the product name in the Printer Setup
Utility.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a high-quality cable.
164 Chapter 12 Problem solve
ENWW