HP Color LaserJet 9500 Multifunction Printer series - Manual (Page 105)

ENWW Checking fax status 89
1
4
Are you using a phone company voice-messaging service or an
answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax, the messaging
service answers the call and the fax is not able to receive faxes. If the rings-to-answer setting for the fax is lower than that of
the messaging service, the fax answers all calls and no calls are routed to the messaging service.
Checking fax status
If the analog fax does not appear to be functioning, print a Fax Accessory Page to check the status. Use the following steps
to print this page:
1 Press the M ENU button.
2 Scroll to and touch I NFORMATION P AGE .
3 Scroll to and touch P RINT C ONFIGURATION .
4 On the Fax Accessory Page, under the Hardware Information heading, check the Modem Status.
The following table identifies the status conditions and possible solutions.