HP Officejet Pro 276dw Multifunction Printer series - Manual (Page 119)

Scanner did nothing
• Check the original
Make sure that the original is loaded correctly. For more information, see Load an
original in the automatic document feeder (ADF) or Load an original on the
scanner glass.
• Check the printer
The printer might be coming out of Sleep mode after a period of inactivity, which
delays processing a short while. Wait until the printer displays the Home screen.
• Check the HP software
Make sure that the HP printer software is installed and working properly, and the
scan feature is turned on.
NOTE: If you do not scan frequently, you can choose to turn off the feature.
◦ Windows: Open the HP printer software. For more information, see Open
the printer software (Windows). In the window that appears, select Print,
Scan & Fax or Print & Scan, and then select Scan a Document or Photo
under Scan.
◦ Mac OS X: Open HP Utility. For more information, see HP Utility (Mac OS
X). Under Scan Settings, click Scan to Computer, and ensure that Enable
Scan to Computer is selected.
Scan takes too long
Check the settings
◦
Scanning with higher scan resolution takes longer and results in larger file sizes.
Use high resolutions only when necessary. Lower the resolution to scan more
quickly.
◦ If you acquire an image through TWAIN on Windows computers, you can change
the settings so that the original scans in black and white. See the onscreen Help
for the TWAIN program for information. You can also change scan settings to
black and white in the HP scanning software for Mac.
Solve scan problems 115