Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see Electrical specifications.

Alignment fails

If the alignment process fails, make sure you have loaded unused, plain white paper
into the input tray. If you have colored paper loaded in the input tray when you align the
ink cartridges, the alignment fails.
If the alignment process fails repeatedly, you might have a defective sensor or ink
cartridge. Contact HP support. Go to www.hp.com/go/customercare. This website
provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click Contact HP for
information on calling for technical support.

The printer is not responding (nothing prints)

There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. For more information, refer to the Help system for the
operating system.

Check the printer setup
For more information, see General troubleshooting tips and resources.

Check the HP software installation
If the printer is turned off when printing, an alert message should appear on your
computer screen; otherwise, the HP software provided with the printer might not be
installed correctly. To resolve this, uninstall the HP software completely, and then
reinstall the HP software. For more information, see Uninstall and reinstall the HP
software.

Solve printer problems

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