HP Officejet Pro 8100 ePrinter - N811a N811d - Manual (Page 64)

TIP: For additional help on setting up and using HP ePrint, visit ePrintCenter
(www.eprintcenter.com).
Solve problems using HP websites
If you are having problems using HP websites from your computer, check the following:
•
Make sure the computer that you are using is connected to the Internet.
• Make sure the web browser meets the minimum system requirements. For more
information, see HP website specifications.
• If your web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation provided with
your web browser.
Solve Ethernet network problems
If you are unable to connect the printer to your Ethernet network, perform one or more
of the following tasks.
NOTE: After correcting any of the following, run the installation program again.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
• General network troubleshooting
General network troubleshooting
If you are unable to install the HP software provided with the printer, verify the
following:
•
All cable connections to the computer and the printer are secure.
• The network is operational and the network hub is turned on.
• All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows
• The printer is installed on the same subnet as the computers that use the printer.
If the installation program cannot discover the printer, print the network configuration
page, and enter the IP address manually in the installation program. For more
information, see Understand the network configuration page or you can download the
HP Home Network Diagnostic Utility on the HP website.
Solve wireless problems
This section provides information about solving problems you might encounter when
connecting the printer to your wireless network.
Chapter 5
60 Solve a problem