HP Officejet Pro 8100 ePrinter - N811a N811d - Manual (Page 73)

Check the printer IP address
•
To check the IP address of the printer, obtain the IP address on the network
configuration page. To print a network configuration page, press and hold the
(Resume) button, and then press the (Wireless) button.
• Ping the printer using the IP address from the command prompt (Windows) or
from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder
in the Applications folder at the top level of the hard disk.).
For example, if the IP address is 123.123.123.123, type the following at the
command prompt (Windows):
C:\Ping 123.123.123.123
- OR –
In Network Utility (Mac OS X) click the Ping tab, type the 123.123.123.123 in the
box, and then click Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the
IP address is incorrect.
Troubleshoot installation issues
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
If the following topics do not help, see HP support for information about HP support.
•
Hardware installation suggestions
• HP software installation suggestions
• Solve network problems
Hardware installation suggestions
Check the printer
•
Make sure that all packing tape and material have been removed from outside
and inside the printer.
• Make sure that the printer is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should
be on. If the Attention light is blinking, check for messages on the printer control
panel.
Check the hardware connections
•
Make sure that any cords and cables that you are using are in good working
order.
• Make sure that the power cord is connected securely to both the printer and to
a working power outlet.
Troubleshoot installation issues 69