Troubleshooting – HP Deskjet 695c Printer User Manual

Page 66

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47

Be patient.

Complex documents,

such as color photographs, take a
while to print. Check the power light;
if it’s blinking, the printer is
processing information.

Power.

Make sure the printer is on

(the Power light on the front of your
printer should be on) and that all
connections are firm.

Cover.

Make sure the top cover of

the printer is closed.

Paper.

Make sure you put the paper

in the lower (IN) tray correctly.

Communications.

If you see a

“Printer not responding” message on
your screen, you might be using the
wrong cable. (The bidirectional HP
IEEE-1284-compliant Parallel
Interface Cable is recommended.)

Print cartridges.

Make

sure both print cartridge cradles
contain properly installed cartridges
with the correct HP part number.
(See page 61 for part numbers.)

Banner lever.

Make sure the

banner lever is pushed to the left,
unless you’re printing banners.

Tape.

Make sure you’ve removed

the protective pieces of tape on the
print cartridges.

Default printer.

Make sure you’ve

selected the HP DeskJet 690C
Series printer as the default printer.
To check your default printer, click
the Troubleshooting tab in the HP
Toolbox, and then click A blank
page came out
. Under Wrong printer
selected
, click the button for
complete instructions on setting
a default printer and follow the
instructions on your screen.

Ink.

You might have run out of ink.

Replace the cartridges as shown in
step 4 of the setup guide.

Print settings.

If the printer backs

the paper up into the lower (IN) tray
when you try to print, make sure
you’ve selected Banner on the

Setup

tab of the HP print settings dialog
box.

Setup.

If the paper jams, make sure

you slide the banner lever to the
right until it clicks into place and
that you flip up the banner support
in the upper (OUT) tray.

Loading.

If several sheets feed into

the printer at once, be sure at least
10 sheets of banner paper are
loaded in the lower (IN) tray. Also try
unfolding and folding the paper to
get more air between the sheets.

Paper.

If the paper creases as it

passes through the printer, the paper
might be inappropriate for banner
printing. HP Banner Paper is highly
recommended.

Margin gap

. If you see gaps in

the printing at the ends of the sheets,
the problem might exist in your
software program. See the online
troubleshooting help for more
information.

Troubleshooting

No page came out of the
printer

You’re having trouble
printing a banner

A blank page came out of
the printer

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