Section ii, Service / packing and unpacking, 4 return instructions – EOTech LWTS Light Weapon Thermal Sight User Manual

Page 75: Section ii -11, Service / packing and unpacking -11, 4 return instructions -11

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3-11

SECTION II

SERVICE / PACKING AND UNPACKING

3.4 RETURN INSTRUCTIONS

For service, repair, or replacement, first e-mail

[email protected]

or call toll-free 1-877-744-4803.

To assist with determining if the item is repairable, the

following information will be requested:

a. Serial number of the defective item;
b. Thorough description of the malfunction, defect, or

damage; and

c. If known, an explanation as to how the malfunction,

defect or damage occurred.

If the item is determined to be beyond economical repair,

follow applicable replacement procedures through your

Property Officer. If it is determined that the item is under

warranty, or should be returned for repair, a Return Material

Authorization (RMA) number will be provided.

When returning the LWTS for service / repair, the following

procedures should be followed to prevent any additional

damage:

1. Be sure that the LWTS is free of all contaminants such as

dirt or any other foreign material.

2. Remove batteries.
3. Place the LWTS in the soft carrying case.

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