HUACAM HCV207 - Manual (Page 35)

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7. Ip surveilance FAQ
1. What is the default IP address of the HCV207?
The default IP configuration is DHCP.
2. Why can I not view the live video stream in Microsoft Internet Explorer?
Please double check whether the IE add-on was installed correctly.
Once you log into the HCV207 web interface, Internet Explorer will indicate that this website
wants to install to following add-on: HCViewer. cab‘ from Huacam Networks, Inc. Please install
this add-on when prompted by IE.
3. Why can’t I access theHCV207 web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the device in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC.
Q 3: Is there a conflict with another IP address?
A 3: Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for more information.
4. The HCV207 web configuration page is not displayed correctly in IE8 ?
In IE8, Compatibility View might need to be enabled for the HCV207 web configuration page to
load properly. To enable compatibility view, open IE8, click Tools, Compatibility View Setting,
and add theHCV207 web configuration pages to the Compatibility View.
5. How do you watch secondary video stream?
Login to the home page of theHCV207 web GUI, click Play to watch the video stream. To watch a
secondary video stream, right click on the video, and select Secondary Stream on the pop-up
menu. Try reinstalling the Huacam Viewer add-on for IE if you cannot see the video stream.
6. What is DDNS? Is it important for IP surveillance product to have DDNS support?