Before contacting a service centre – Samsung EC-HZ15WABP-US User Manual

Page 112

Advertising
background image

111

The fl ash does not fi re.

• Flash off mode has been selected.

Dis-engage fl ash off mode.

• The camera mode can’t use the fl ash.

Refer to the FLASH instruction. (p.35-36)

Incorrect date and time is displayed

• The date and time have been set incorrectly or the camera has adopted

the default settings.

Reset the date and time correctly.

A card error has occurred while the memory card is in the camera.

• Incorrect memory card format.

Re-format the memory card.

The images don’t play back.

• Incorrect

fi le name. (Violation of DCF format)

Do not change the image fi le name.

Colour of image is different to the original scene.

• White balance or effect setting is incorrect.

Select appropriate White balance and effect.

Images are too bright.

• Exposure is excessive.

Reset exposure compensation.

Before contacting a service centre

Image distortion appears in the picture.

• The camera you have purchased uses a wide angle lens and this may

cause image distortion. This is a special feature of the product.

No image on external monitor.

• The external monitor has not been connected properly with the camera.

Check the connection cables.

• There are incorrect fi les in the memory card.

Insert a memory card that has correct fi les.

When using the PC’s explorer, the [Removable Disk] fi le does not show.

• Cable connection is incorrect.

Check the connection.

• The camera is off.

Turn the camera on.

• The operating system is not Windows 2000, XP, Vista / Mac OS 10.3.

Alternatively the PC does not support USB.

Install Windows 2000, XP, Vista / Mac OS 10.3 to PC that supports

USB.

Advertising