Samsung EC-HZ15WABP-US - Manual (Page 114)

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Case 5
Are other USB cables connected to the PC?
The camera may malfunction when it is connected to the PC at the
same time as another USB cable. In this case, disconnect the other
USB cable, and connect only one USB cable to the camera.
Case 6
When I open the Device Manager (by clicking Start (Settings)
Control Panel (Performance and Maintenance) System
(Hardware) Device Manager), there are Unknown Devices or Other
Devices entries with a yellow question mark(?) beside them or devices
with an exclamation mark(!) beside them.
Right-click on the entry with the question (?) or exclamation (!) mark
and select “Remove”. Restart the PC and connect the camera again.
Case 7
In some security programs (Norton Anti Virus, V3, etc.), the computer may
not recognise the camera as a removable disk.
Stop the security programs and connect the camera to the computer.
Refer to the security program instructions about how to temporarily
disable the program.
Case 8
The camera is connected to the USB port located on the front of the
computer.
When the camera is connected to the USB port located on the
front of the computer, the computer may not recognise the camera.
Connect the camera to the USB port located on the back of the
computer.
FAQ
When you can not playback the recorded movie clip on your computer.
※ When you can not playback the recorded movie clip on your computer,
it is mostly caused by the video codec installed on the computer.
[How to playback the H.264(MPEG4.AVC) movie clips]
• Using the QuickTime Player 7.5
Install the “QuickTime Player 7.5” provided in the CD.
(The QuickTime Player 7.5 supports the H.264(MPEG4.AVC)
compression for videos.)
→ Plays back using the “QuickTime Player 7.5”.
• How to use with installing United Codec
We recommend that install the latest United Codec. (Recommendable
Codec : K-Lite Codec Pack Full latest version)
→ Plays back using the “video player.”
(When installed K-lite codec with its full version, the Media Player
Classic or Window Media Player 11 is recommended)
※ “QuickTime Player 7.5”, “K-lite United Codec full version” should be
installed in Windows ServicePack2 or later.
※ Although the computer is guaranteed as operated, the playback might be
intermittent depending on an user’s computer.