Contacting allied telesis, Online support, Email and telephone support – Allied Telesis AT-iMG6x6MOD Electronics Unit User Manual
Page 8: Returning products, Sales or corporate information, Management software updates
Preface
8
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical support as well as sales and corporate
information.
Online Support
You can request technical support online by accessing the Allied Tele
. You can use the Knowledge Base to submit questions to our technical support staff
and review answers to previously asked questions.
Email and Telephone Support
For Technical Support via email or telephone, refer to the Support & Services section of the Allied Telesis
web site:
Returning Products
Products for return or repair must first be assigned a return materials authorization (RMA) number. A
product sent to Allied Telesis without an RMA number will be returned to the sender at the sender’s
expense.
To obtain an RMA number, contact Allied Telesis Technical Support through our web site:
.
Sales or Corporate Information
You can contact Allied Telesis for sales or corporate information through our web site:
nd the contact information for your country, select Contact Us ->
Worldwide Contacts.
Management Software Updates
New releases of management software for our managed products are available from either of the following
Internet sites:
Allied Telesis web si
Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
If you prefer to download new software from the Allied Telesis FTP server from your workstation’s
command prompt, you will need FTP client software and you must log in to the server. Enter “anonymous”
for the user name and your email address for the password.