Avaya INDeX 2030 - Manual (Page 19)

Answering a Callback Answering Calls – Page 19
Answering a Callback
You can arrange a callback from a busy or ringing extension (see page 13). When
the callback takes place, your phone displays the call details, "CALLING" and
CALLBACK. If you do not answer, the callback cancels after a short time (see
page 36).
To answer/cancel a call back:
1. To continue the callback, press ANSWER/RELEASE.
2. To cancel the callback, press CALLBACK.
Answering Other Extensions - Call Pickup
You can pickup an incoming call to any other extension regardless of whether or not
the other extension is in your group. In addition, your extension can store a pickup
group number (see below). If an extension in your pickup group rings then the
PICKUP option appears. You can also pickup calls using DSS (see page 27) or
Soft DSS keys (see page 30).
To show and pick up any ringing phone:
1. When you hear another extension ringing, dial it's number and then press
PICKUP.
To pick up external calls in your pickup group:
1. Press PICKUP to show the longest ringing call.
2. Press the -symbol (if shown) opposite the name to switch between details of
the caller and called party.
3. To show other ringing phones, press NEXT (if shown).
4. To pick up the call shown, press ANSWER/RELEASE.
5. To cancel the pickup display, press CANCEL.
6. To repeat the list press AGAIN.
To set the phone's pickup group:
1. Press PROGRAM and then SCROLL. Press PICKUP.
2. Enter your passcode (see page 40).
3. The display shows PICKUP GROUP and the current pickup group's number (if
set).
4. Press CANCEL and enter a new pickup group number.
5. Press DONE and then PROGRAM to finish.
Automatic Calls - Hotline Operation
Hotline operation allows a phone to automatically dial a number when left off-hook
for a set period. Your System Manager or maintainer controls this feature.
Automatic External Call Connection
The System Manager can set a turret to free flow mode. In this mode, the system
connects external calls automatically after giving a single tone (but not transferred
external calls). After ending a call, the system waits 3 seconds before connecting the
next call.
INDeX 10.0 2030/50/60 User's Guide Answering Calls – Page 19
38DHB0002UKFN Issue 2 (07/2002) Answering a Callback