Avaya INDeX 2030 User Manual

Index 10.0

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This manual is related to the following products:

INDeX 2050, 2060

Table of contents

Document Outline

Introduction
- Using This Guide
- What Features Can I Use?
- Further Help
Display Phone Features
- Introduction to Display Phones
- Using Soft Keys and the SCROLL Key
- On-Hook Dialling, Speaker & Answer Release
- Tones & Ringing
- The Phone Lamp
Making Calls
- Notes on Making Calls
- Making Internal Calls
- Making a Page Call
- Making External Calls
- Redialling External Numbers
- Making Calls from the INDeX Directory
Speed Dials
- Using Speed Dials
- Storing Personal Speed Dials
PIN & Account Codes
- If ENTER ACCOUNT Appears
- If ENTER PIN Appears
- Roaming PIN's
Busy or Unanswered
- Options If Busy or Unanswered
- Arrange a Callback
- Leave a Message
- Camp On and Wait
- Intrude
- Monitoring a Call
Actions During a Call
- Create a Conference Call
- Using the Notepad
- Switching to Handsfree
- Changing the Call Volume
- Adding Voluntary Account Codes
- Software Release
- Muting Calls
- Recall
Answering Calls
- Answering Normal Calls
- Answering a Page Call
- Answering a Message
- Alarms - Triple Ring, Music or Recorded Message
- Answering a Callback
- Answering Other Extensions - Call Pickup
- Automatic Calls - Hotline Operation
- Automatic External Call Connection
Transfer, Park & Hold Calls
- Transferring Calls
- Holding Calls
- Parking Calls
- Dialling Ahead
Diverting Calls
- Using Diverts
- Setting the Divert Types and Personal Numbers
- Switching Divert All On/Off
- Switching No Calls On/Off
  - No Call Override
- Displaying an Absence Message
- Forwarding Calls
DSS Keys
- Setting Up a DSS Key
- Using DSS Keys
- BLF Status Lamps
- DSS Key Label
- DSS Key Label Template
Interruptions During a Call
- Answering a Call Waiting
- Answering an Alert
- Single Pips - Intrusion
- Please Finish Call Message
ACD Working
- ACD on 2050 Phones?
- Starting ACD Working - Logging On
- Stopping ACD Calls Temporarily - Busy
- Finishing ACD Working - Logging Off
Manager-Secretary Setup
- Planning Soft DSS Keys
- Setting Up Soft DSS Keys
- Changing the Soft DSS Display Mode
- Changing the Soft DSS Extensions
- Changing the Soft DSS Usage
Manager-Secretary Working
- Using Soft DSS Keys
- Soft DSS Key Display
- Making Calls
- Park Transferring Calls
- Alerting a Busy Extension
- Remotely Switching No Calls/Divert On/Off
Ringer Controls
- Changing the Ringer Volume
- Changing the Ringer Sound
- Switching the Ringer On/Off
- Setting a Ringer Step
- Setting the Ringer Timeout
Other Features
- Personal Alarms
- Missed Calls
- Group
- Hot Desking
Phone Settings
- The Phone Passcode
- Background Music
- Displaying Phone Details
- Locking/Unlocking the Phone
- Language Controls
Voice Manager
- Voice Manager Functions
- Listening to Voice Messages
- Using Any Phone
- Modifying Your Mailbox
- Changing Your Temporary Greeting
- Dial 1 Divert for Incoming Calls
- Leaving Voice Mail Messages
System Manager Phones
- What are System Manager Phones?
- Night Service
- Changing the Time
- Unlocking a Phone
- Changing the Date
- Recording ACA Messages
Good Phone Usage
- General Phone Usage
- Answering Calls
- Making Calls
  - - - Account Codes
Glossary
- - - - Area
      - BLF
      - Call Log
      - Camp On
      - Collective
      - DSS
      - Longest Waiting
      - Manager Secretary Working
      - Page
      - Pickup Group
      - Pilot Number
      - PIN Code
      - POT
      - Rotary
      - Sequential
      - Speed Dials
      - Tenancy
      - 20CC Turret Terminals
Index

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