Avaya INDeX 2030 - Manual (Page 34)

Page 34 - Manager-Secretary Working Park Transferring Calls
Park Transferring Calls
During calls, full line Soft DSS keys display <-PARK next to each name. Pressing
the -key next a <-PARK option, transfers and parks your caller against that
extension.
To park transfer a call:
1. Note the call's line number on the display.
2. Press the -key on the right of the Soft DSS name. The system transfers the call
and parks it at that extension.
3. Press the -key on the left of the Soft DSS name to call that extension and
announce the parked caller.
4. If the Soft DSS extension does not answer or want the call, dial the line number
to retrieve the parked call.
Alerting a Busy Extension
A solid -symbol next to a Soft DSS key means that extension is busy. In full-line
mode, you can send them an alert (only to another display phone). This places you
on hold against their extension.
To alert the extension:
1. Press the display key on the right of the name. The display shows details of the
extension's current call.
2. If ALERT does not appear, the extension is busy for reasons other than a call,
e.g. handset off-hook.
3. Press ALERT. The display shows HOLDING.
4. If INTRUDE appears, you can intrude on the call (see page 14).
Remotely Switching No Calls/Divert On/Off
In full-line mode (see page 32), Soft DSS keys allow you to remotely switch the
extension's NO CALLS or DIVERT ALL on/off.
To switch on/off divert all or no calls:
1. Press the -key on the right of the extension name.
2. If ALERT appears the extension is busy. Press the key on the right of the
extension name again (press SCROLL if necessary to redisplay the name).
3. Select the option to change; NO CALLS or DIVERT
4. DIVERT does not appear if the extension does not have a Divert All number set).
5. The Soft DSS display shows the new status.
Page 34 - Manager-Secretary Working INDeX 10.0 2030/50/60 User's Guide
Park Transferring Calls 38DHB0002UKFN Issue 2 (07/2002)