Sony SVR-3000 - Manual (Page 89)

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C h a p t e r 6 T r o u b l e s h o o t i n g
Questions About Recording Programs
I can’t find my program in Search by Title or Search Using WishLists, etc.,
even though I know it’s on.
• The recorder uses the Channels You Receive list to search for programs in all the
features under Pick Programs to Record. To check if you’ve selected the program’s
channel, go to Messages & Setup, then My Preferences, then Customize Channels,
then Channels You Receive. Does the channel have a check mark next to it? To give it
one, highlight the channel and press SELECT. (For instructions on personalizing this
list, see page 59.)
• Look on the Phone Connection screen (from TiVo Central, select Messages & Setup,
then Recorder & Phone Setup, then Phone Connection) for the time of the last
successful daily call for program information. If it was more than 36 hours ago, your
recorder may be having trouble calling the TiVo service. Select “Make Test Call” to
test the current phone settings. If the test call does not succeed, see the troubleshooting
chapter in the Installation Guide for phone troubleshooting. Once you have made a
successful test call, start a daily call by selecting “Make Daily Call Now.” If your daily
call is successful, new program information will be downloaded and organized, and
become available to search in about 1 to 5 hours.
• Is your TiVo service account up to date? Check your account status on the System
Information screen (from TiVo Central, select Messages & Setup, then System
Information). If your account is suspended or closed and you wish to re-activate it,
refer to the Installation Guide for Customer Support contact information and call TiVo
Customer Support.
• Occasionally the program information provided by the networks includes errors. We
would like to hear of any inaccuracies you discover so that we can work with our
providers to correct them.