j5 create JUA210 - USB 2.0 VGA Display Adapter - Manual (Page 60)

USB DISPLAY ADAPTER
USER MANUAL
59
TROUBLE SHOOTING
If you have any questions about using this device, follow the instructions
below. If any further assistance is needed, please visit our website or call j5
create support hotline.
Known Issues
- Direct 3D is not supported under XP. It would be supported under Win
7 Aero mode
- The Print screen function in the extend display currently is not
supported under MAC OS. 10.6.
General Recommendations
- Incompatibilities exist when using other Video over USB Devices on a
single system. Please ensure that all other Video over USB drivers are
uninstalled before continuing with j5 create installation.
- Check to make sure that the device is plugged in correctly to the host
system.
- Make sure that the USB port that you are using is USB Display Adapter.
- Unplug the USB cable of USB Display device and re-insert it.
- Check to see that the monitor is connected correctly and is powered
ON.
- Make sure to restart your computer after the driver installation.
- Try a different USB 2.0 port and/or computer.
- Unplug all other USB devices from the system.
- Try connecting the USB cable of USB Display device directly to the
computer instead of through a hub.
- Reset/refresh/resynchronize your monitor.
Media Playback
- During video playback on all platforms, please do not change the
display mode, position or arrangement of the video player window
(such as dragging the video player window between the main display
and attached display). This may cause the video player to stop
playing. We suggest stopping the video playback, moving the